QUESTIONS ABOUT SHIPPING OR RETURNS? CONTACT US:
orders@highergroundstrading.com  |  (231) 922-9009

SHIPPING

In-store pickup 
We offer free in-store pickup for all online orders at our coffee bar: 806 Red Drive, Traverse City, MI. Simply select "Hold for pickup" at checkout. Please allow 1 business day for order processing for all in-store pickups. 

Shipping policy 
Please allow 2 business days for order processing, followed by 2-5 days for delivery depending upon the option you choose. We work hard to get your order to you as fast as possible! We offer domestic and international shipping via Fed Ex/USPS. Standard carrier rates apply.

2017 holiday shipping dates
Our coffee bar + roastery is closed for the following holidays. Please allow one extra day for order processing during these times.

New Year's Eve
New Year's Day

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day 

RETURNS

Online returns/exchanges
In the rare event of a quality or product packaging issue, replacements will be made at no charge to the customer. If a refund or replacement is due to customer preference, return shipping cost is the responsibility of the customer. All replacement shippiments will be sent at no charge after the return has been received.

SEND RETURN SHIPMENTS TO:
ATTN: RETURNS Higher Grounds Trading Co.
806 Red Dr, Traverse City, MI 49684

In-store returns/exchanges 
Items purchased in our coffee bar location may be returned for replacement or refund within 30 days of purchase with receipt. Returns and replacements of bulk or packaged coffee products are limited to 1 pound.

In the rare event of a quality or product packaging issue,  replacements will be issued regardless of where the coffee was purchased, with or without a receipt. If a refund or replacement is due to customer preference, all products not purchased directly from Higher Grounds must be returned to the original grocery store, restaurant, or other business of purchase.